RETURN POLICY

RETURN POLICY

 

Return & Refund Policy

 

Our Return and Refund Policy was last updated 04/05/2022

 

Thank you for shopping at Suenoskids.com

 

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Return and Refund Policy:

 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to] Suenos Kids
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Suenoskids.com, accessible from Suenoskids.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 3 days without giving any reason for doing so.

 

The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

    • By visiting this page on our website: https://suenoskids.myshopify.com/admin/themes/131289350359/editor?previewPath=%2Fpages%2Fcontact
    • By sending us an email: Returns@suenoskids.com
    • By whatapp: +234(0) 9031471636

 

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

 

  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging
  • The Goods must still have the tag attached
  • If you do not have your purchase receipt, exchange will not be possible
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • Products damaged due to wear & Tear

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

After confirmation of return request , goods will be collected within the next 3 days.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

 

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

 

  • By visiting this page on our website: https://suenoskids.myshopify.com/admin/themes/131289350359/editor?previewPath=%2Fpages%2Fcontact
  • By sending us an email: Returns@suenoskids.com
  • By whatapp: +234(0) 9031471636